Shipping policy

Shipping Policy

At Kitchen Sparrow, we process and ship your orders as efficiently as possible. Please read our Shipping Policy to understand how your packages are processed, shipped, and delivered.

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1. Order Processing & Cutoff Time

All orders are processed and prepared for dispatch within 1 to 2 business days (Monday to Friday). Orders placed on weekends or official public holidays will be processed on the following business day.

• Daily Order Cutoff Time: 5:00 PM (MST / GMT-7)
• Orders received after 5:00 PM MST will begin processing on the next business day.

2. Shipping Rates & Delivery Estimates

We offer transparent and reliable standard shipping across the United States. Below are the estimated delivery details:

Shipping Method	Processing Time	Transit Time	Cost
Standard Shipping (USA)	1–2 Business Days	7–13 Business Days	FREE

3. Order Tracking Information

Once your order is shipped, you will receive an automated shipping confirmation email containing your tracking number and a direct tracking link.

• Please allow up to 24 to 48 hours for the tracking status to update in the carrier's system.
• If you do not receive a tracking confirmation within 4 business days, please contact us at support@kitchensparrow.com.

4. Address Changes & Order Modifications

If you need to change your delivery address or modify your order, please notify us immediately at support@kitchensparrow.com within 12 hours of placing your order. Once an order has been handed over to the courier service, we cannot alter the shipping details.

5. Undeliverable Packages & Incorrect Address

Customers are responsible for providing the correct and complete shipping address at checkout. If a package is returned to us due to an incorrect, incomplete address, or failed delivery attempts, the customer will be responsible for the reshipment fees.

6. Damaged, Lost, or Stolen Packages

If your order arrives damaged or is lost during transit, please contact our support team immediately at support@kitchensparrow.com with your order number and photos/video of the packaging if applicable. We will work with the carrier to resolve the issue and provide a free replacement or a full refund.

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